How to Guide – Tickets

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Contents

Please use the below links if you are looking for a particular task.

 

PURCHASE YOUR TICKET’S

 

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Setting up an account – If you are a new user

If you have previously registered for this event or any of our other events, your log in details will stay the same across all our FluidReview sites.

Step 1: Go to: https://wrtickets.thegrocer-conferences.co.uk/

 

Step 2: Click ‘Create Account’ under ‘Create your account’ header.

 

 

Step 3: Fill out the below details and press ‘Create Account’ at the bottom of the page.

 

 

Step 4: You will then receive a confirmation email containing a link. Make sure you click on this link to activate your account. Once you have done this, you will be able to log in using the below process.

Please note, emails from FluidReview may automatically be sent to your spam or junk folder. Please make sure you check these folders. If you have not received an email within 2 hours please contact Jessica Harris on 01293 610 354 or by email Jessica.Harris@wrbm.com.

 

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Signing in

If you have previously registered for this event or any of our other events, your log in details will stay the same across all our FluidReview sites.

Step 1: Enter the email address your account is registered with and the corresponding password in the ‘Sign In’ box below.

 

If you have any problems setting up your account or signing in please contact Jessica Harris on 01293 610 354 or Jessica.Harris@wrbm.com.

 

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Purchasing your Tickets

Step 1: You will now be at your account home page. Click ‘Get Started’.

 

 

Step 2: Click ‘Start’ next to ‘Ticket Order’.

 

 

Step 3: You will now need to complete your Ticket Sales Form.

If you have been supplied with a discount code please input it into the box provided.

 

 

 

Step 4: Select how many tickets you would like to purchase and your payment method. If you are paying by invoice, a box will appear for you to input your purchase order number, if applicable.

Please note that the invoice option is only valid for orders over £550 and will only be available until the 10th February 2020.

 

 

Step 5: Please ensure you accept our ‘Booking Conditions’ and click ‘Save & continue’ at the bottom of the form. To review our Booking Conditions please refer to https://www.william-reed.com/Event-Terms.

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If you are paying by card, if not please skip to ‘If you are paying by invoice

Step 6: You will now be at your account home page. Click ‘Start’ next to payment to complete your order.

 

 

Step 7: Click ‘Continue’.

 

 

Step 8: Fill out the below details and click ‘Pay’. You will then be taken back to the ticket order once the payment has gone through and you will receive a receipt by email in the next 2 hours.

 

If you do not receive a receipt within 2 hours it may have gone into your junk or spam folder, please make sure you check there. If it is not received after 2 hours, please contact Jessica Harris on 01293 610 354 or by email Jessica.Harris@wrbm.com and we can arrange for a copy to be sent.

 

If at any point you wish to cancel your tickets, you must inform us in writing prior to the event. There will be a cancellation fee of 20% charged if your cancellation is received no later than 10 working days prior to the event. Any cancellations received after this time will receive no refund. These terms can be reviewed here: https://www.william-reed.com/Event-Terms.

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If you are paying by invoice

Step 6: You must now click ‘Submit Ticket Order’ to confirm your booking. If this is not pressed, your purchase is not complete.

 

 

Step 7: Click ‘Continue’.

 

 

Your order is now complete and you will receive a confirmation email.

 

Please note that once you have submitted your ticket purchase you are agreeing to pay for this order. If at any point you wish to cancel your tickets you must inform us in writing prior to the event. There will be a cancellation fee of 20% charged if your cancellation is received no later than 10 working days prior to the event. Any cancellations received after this time will receive no refund. These terms can be reviewed here: https://www.william-reed.com/Event-Terms.

 

PURCHASE YOUR TICKET’S

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Submitting your attendee details

Step 1: You will now be asked to submit your attendee details. We must receive this information prior to the event, however you can come back to this at a later stage. Click ‘Start’.

 

 

Step 2: You will be presented with one page per attendee. Click ‘Next’.

 

 

Step 3: Fill in the details below on each page and click ‘Next’. Once you have filled in every attendee you will be taken back to your home page.

 

 

Step 4: To complete your attendee details click ‘Submit Attendee Details’ and then ‘Continue’. Your attendee details will not be received by our team unless this button is pressed.

 

 

Your attendee details are now complete.

 

Please note that you cannot make changes to your attendee details once they have been submitted. If you need to make a change, please contact the events team on thegrocerevents@wrbm.com. If you have any problems submitting your attendee details, please contact Jessica Harris on 01293 610 354 or on Jessica.Harris@wrbm.com.